. Experience with VoIP, CTI, and telephony systems (Avaya, Cisco, Genesys, etc.) is an advantage. Familiarity with PBX, ACD...
, ideally in outbound environments. CCaaS Platforms: Experience with NiCE, Genesys, Five9, Alvaria, TCN or similar. AI/ML...
, Genesys, Five9, or similar). Exposure to modern/cloud UC platforms (Microsoft Teams Voice, Webex Calling, Zoom Phone...
such as: Contact Center Platforms Genesys NICE CXone Five9 Amazon Connect Cisco Contact Center Avaya Customer Experience...
tools such as Microwave Office, ADS, VSS, Genesys, Sonnet 3D Planar, HFSS & CST Knowledge of PCB layout for RF & Microwave...
integrations (e.g., NICE, Genesys, telephony platforms) where applicable. Implement authentication, authorization, and secure data... and/or voice bot development in enterprise environments. Familiarity with contact center platforms (e.g., NICE, Genesys) or IVR...
and ensure superior customer service delivery. Responsibilities Configures and deploys CCaaS platform (e.g., Genesys, Twilio... for the required education on a year-for-year basis. Proven experience with CCaaS platforms (e.g., Genesys Cloud, Twilio...
support capacity Supplemental education and/or experience in working within and support of Genesys and Salesforce Telephony..., Genesys, Salesforce, and related systems development technologies....
Lex, Google Dialogflow, Azure Bot Service, Genesys,) Troubleshoot issues related to bot performance, voice recognition...
for mission-critical systems – including Salesforce CRM (Sales, Service, Experience Clouds), Genesys Contact Center, and Fluent...-to-end lifecycle management of Salesforce, Genesys, and Fluent OMS platforms, ensuring continuous improvement and alignment...