ITCONServices is seeking a Capital Planning Business Analyst Lead to provide senior-level CPIC and IT portfolio..., and mentoring junior analysts. At ITCON, we offer competitive compensation, paid training and development opportunities...
ITCONServices is seeking a Senior MS Access Database Developer to support the USDA FPAC Business Operations Branch.... At ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits that start...
ITCONServices is seeking a Capital Planning Business Analyst to support federal IT Capital Planning and Investment... reporting. At ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits...
most? Join ITCONServices, a forward-thinking consulting firm delivering innovative technology and management solutions that exceed... customer expectations. We are seeking dedicated Call Center Operators to support emergency communication services for the...
At ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits...
Core Responsibilities Bridge Business requirements and technical realities by designing and implementing a scalable NiCE CXone MPower cloud-based Contact Center (CCaaS - Contact Center as a Service ) environment. Lead end-to-end architectu...
The QA Manager is responsible for developing, implementing, and managing the Quality Assurance and Quality Improvement Program for the DOL National Contact Center (NCC). This role ensures that all customer interactions across multi-channel...
The Technical Lead is responsible for the overall technical architecture, implementation, operation, and maintenance of all contact center systems and infrastructure supporting the DOL National Contact Center (NCC). This role ensures that ...
We are seeking a highly skilled Salesforce Agentforce Implementation Engineer to lead the deployment of next-generation AI agents within complex, high-volume contact center environments. Operating within a CMMI Level III and ISO-certified f...
The Training Manager is responsible for designing, developing, implementing, and managing the comprehensive training program for all contact center personnel supporting the DOL National Contact Center (NCC). This role ensures that Customer...