, and change management skills. · Familiarity with Medallia or other customer experience platforms (preferred). · Bilingual...
engaging with the social audiences and by responding to property reviews within Medallia. Conduct social reporting to analyze... communication and writing skills. Experience with Sprout, Sprinklr, Canva, Adobe Creative Suite, CapCut, Medallia, (or similar...
revenue through upselling initiatives and room upgrade programs. Monitor guest feedback platforms (Medallia, Google Reviews...
., Medallia, Google Reviews, Expedia) and implement strategies to elevate service scores. Other responsibilities assigned...
, Zendesk, Qualtrics, or Medallia. Experience with journey mapping tools such as Miro and/or Vision. Certifications...
revenue through upselling initiatives and room upgrade programs. Monitor guest feedback platforms (Medallia, Google Reviews...
, Salesforce, Medallia) and external data sources. Conduct market and environmental analysis including industry trends, competitor...
feedback and resolve issues using Medallia and Kipsu platforms. Collaborate with other departments to streamline operations...
., Medallia, Google Reviews, Expedia) and implement strategies to elevate service scores. Other responsibilities assigned...
Highgate Hotel team meeting. Focus the Housekeeping Department on their role in contributing to Medallia Scores. Monitor...