AI tools (e.g., Microsoft Copilot, Customer Experience Tools such as NexThink) for ticket triage, troubleshooting, knowledge...
teams Proven experience implementing EUX tooling to measure, analyze, and improve end‑user experience (e.g., Nexthink...
Experience with endpoint monitoring or digital employee experience (DEX) platforms such as Nexthink, Lakeside SysTrack, Tanium...
, Teams, OneDrive, etc.) Exposure to endpoint monitoring tools (e.g., ControlUp, Nexthink) (optional based...
support services with technologies such as Moveworks, Nexthink, custom developed AI driven experiences. Exceptional...
monitor and improve the overall digital experience for users, leveraging tools like Nexthink and related solutions to identify... of 2 years of hands-on experience managing Nexthink to drive DEX in global organisations Experience in ITIL-based service...
monitor and improve the overall digital experience for users, leveraging tools like Nexthink and related solutions to identify... of 2 years of hands-on experience managing Nexthink to drive DEX in global organisations Experience in ITIL-based service...
such as Bomgar and Nexthink/Amplify. Ticket Management & Escalation: Log, update, and document incidents in ServiceNow. Perform... skills. Preferred Qualifications: Experience with Bomgar, Nexthink/Amplify, Intune, or JAMF. Experience creating IT...
etc.). Working knowledge of diagnostic and digital experience tools such as Nexthink, Systrack, WXP etc. Key Competencies...
across office, home, and travel environments. What you will do: Predictive Health Monitoring: Utilize Nexthink and other tools... troubleshooting to proactive "friction reduction" by utilizing predictive health monitoring tools like Nexthink to identify...