feedback tools (Revinate, TripAdvisor, Google Reviews) and shift communication platforms (Breezeway Messaging or similar...
platforms are responded to. ● Ensure Revinate is used appropriately and guest communication are current and on brand Sorrel...
to operating/business plans. 5. Drive Customer Satisfaction Index (Marriott GSS, Revinate) to meet or the property’s guest...
is unavoidable. 8. Respond to all Guest Comments (Marriott GSS, Revinate) as required by brand and Front Office Operating Plan. 9...
on time. Become key operator for SMS, IDeaS, DataVision, SynXis (Sabre), Revinate CRM (Navis), Onyx, OTA Insight, Canary...
KPIs Provides monthly digital KPI, social media, and Revinate reports. Support with other marketing reports as assigned...
and Resort standards. Manage guest feedback via Revinate and cooperate with departments to increase guest satisfaction...