Cloud Contact Centre Lead
, SIP/WebRTC, security configuration (RBAC, PCI/HIPAA), and transition from legacy contact centre platforms to Five9...
, SIP/WebRTC, security configuration (RBAC, PCI/HIPAA), and transition from legacy contact centre platforms to Five9...
years of experience in telephony infrastructure, Voice over IP (VoIP) implementation, Session Initiation Protocol (SIP...
UCCE, AVAYA) to Teams, handling coexistence, hybrid setups, and cutover strategies. Troubleshoot voice issues using SIP... Online, Intune), networking (SIP, QoS), and security (DLP, conditional access). Experience with tools: Azure AD Connect...
. IP Network Engineering and Routing Analyze routing dependencies, interconnection performance, and SIP call path issues...: 5+ years of IP routing and enterprise communications experience. Technical Skills: Deep experience with SIP/VoIP...
10.5.2 - 11.5 Knowledge of VoIP protocols such as SIP, MGCP, SCCP, and H.323 Experience with Cisco Prime Collaboration Assurance (CPCA...
. IP Network Engineering and Routing Analyze routing dependencies, interconnection performance, and SIP call path issues...: 5+ years of IP routing and enterprise communications experience. Technical Skills: Deep experience with SIP/VoIP...
experience (SIP, SBCs, IMS, voice middleware) Experience supporting cloud-native migrations from VM-based environments GitOps...
) POTS, PRI and SIP Trunks Cloud Networking and hybrid connectivity Working experience implementing and supporting...
and migrations leveraging Five9 APIs and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC, security...
platforms. Key Skills: Genesys Cloud CX, Architect flows, APIs & integrations, SIP/VoIP, omnichannel routing, WEM (WFM/QM...