, and quality observations. Assist with SPOK on‑call schedule management and profile updates. Support system accuracy for SPOK...
monitoring, documentation, and quality observations. Assist with SPOK on‑call schedule management and profile updates. Support... accuracy of SPOK and AVAYA databases. Escalate operational issues to the Call Center Supervisor as required. Qualifications...
related to: Signal Paging Emergency and Code Blue procedures NIH General Information services SPOK and AVAYA system... or retraining activities. Proficiency with call center systems and reporting tools;experience with AVAYA and/or SPOK preferred...
related to: Signal Paging Emergency and Code Blue procedures NIH General Information services SPOK and AVAYA system... or retraining activities. Proficiency with call center systems and reporting tools;experience with AVAYA and/or SPOK preferred...
related to: Signal Paging Emergency and Code Blue procedures NIH General Information services SPOK and AVAYA system... or retraining activities. Proficiency with call center systems and reporting tools;experience with AVAYA and/or SPOK preferred...
. Preferred Qualifications: 1. Experience working in a call center environment. 2. Experience with Spok and TigerConnect...
to Call Center Operators. Support call monitoring, documentation, and quality observations. Assist with SPOK on-call... schedule management and profile updates. Support accuracy of SPOK and AVAYA databases. Escalate operational issues to the...
. Experience developing staffing strategies and implementing staffing plans. Knowledge of SPOK and Avaya platform preferred...
management - Avaya/SPOK preferred Location: On-site Bethesda, MD Clearance: Tier 2 Public Trust Schedule: Business hours...
to influence diverse groups. · Knowledge of SPOK and Avaya call center platforms. · Experience in process improvement...