. Participate in research, validation, and/or implementation of new procedures and/or technologies. Maintain stringent standards..., managers, customers, and cross-functional teams. Model behaviors that promote high productivity, quality and maintaining TAT...
tasks. Participate in research, validation, and/or implementation of new procedures and/or technologies. Maintain... productivity, quality and maintaining TAT. Uphold company mission and values through accountability, innovation, integrity...
, or equivalent) to optimize throughput, reduce waste, and improve TAT Monitor and act on KPIs including sample volume, capacity... validation, verification, and implementation of new testing platforms and emerging analytical technologies Stay current...
, and service reliability across supported facilities Analyze workload distribution, modality mix, turnaround time (TAT...) Voice recognition technologies Enterprise imaging platforms AI-enabled imaging workflows and decision-support tools...
performance (KPIs like TAT, CSAT, FCR), drive technology adoption, and align support strategies with technical product updates... of communication technologies, software/hardware support, and service operations Experience with CRM, ERP, and service management...