, DameWare or TeamViewer;Proficiency with automation concepts and tools such as Python, Ansible, Saltstack, NAPALM or Netmiko...
, TeamViewer, or equivalent) for managing and documenting user support activities. EDUCATION & CERTIFICATIONS GED...
emails Microsoft Office experience Install and configure company antivirus Experience with TeamViewer Handheld radio...
of Intune, GoToAssist, SimpleHelp, TeamViewer, an ITIL aligned ticketing system, Unix, Linux, TCP/IP, DNS, DHCP desktop hardware...
, GoToAssist, LogMeIn, TeamViewer) Ability to remain calm under pressure Education / Experience: A minimum of 2 years...
users in resolving common technical challenges independently Provide remote support using tools such as Zoom, TeamViewer...
(TeamViewer, AnyDesk, etc.) Share SSN or banking details before a formal, written offer from BitPay People Ops Interview via...
, ScreenConnect, TeamViewer, VNC) Working knowledge of DNS, DHCP, firewalls, and mail flow Familiarity with Active Directory (AD...
. Experience with ticketing systems (e.g., ServiceNow, JIRA, Zendesk), remote support tools (e.g., TeamViewer, Beyond Trust...
necessary, interact with the original equipment manufacturer (OEM) via telephone, TeamViewer, email, or through the manufacturer...