, system issues, anomalies, or outages in partnership with IT/Telecom teams. Produce daily, weekly, and monthly KPI reporting.../ACD platforms (e.g., Five9, NICE, Genesys, Calabrio) for forecasting, scheduling, adherence monitoring, routing, skilling...
, system issues, anomalies, or outages in partnership with IT/Telecom teams. Produce daily, weekly, and monthly KPI reporting.../ACD platforms (e.g., Five9, NICE, Genesys, Calabrio) for forecasting, scheduling, adherence monitoring, routing, skilling...
, system issues, anomalies, or outages in partnership with IT/Telecom teams. Produce daily, weekly, and monthly KPI reporting.../ACD platforms (e.g., Five9, NICE, Genesys, Calabrio) for forecasting, scheduling, adherence monitoring, routing, skilling...
, system issues, anomalies, or outages in partnership with IT/Telecom teams. Produce daily, weekly, and monthly KPI reporting.../ACD platforms (e.g., Five9, NICE, Genesys, Calabrio) for forecasting, scheduling, adherence monitoring, routing, skilling...
, system issues, anomalies, or outages in partnership with IT/Telecom teams. Produce daily, weekly, and monthly KPI reporting.../ACD platforms (e.g., Five9, NICE, Genesys, Calabrio) for forecasting, scheduling, adherence monitoring, routing, skilling...
, system issues, anomalies, or outages in partnership with IT/Telecom teams. Produce daily, weekly, and monthly KPI reporting.../ACD platforms (e.g., Five9, NICE, Genesys, Calabrio) for forecasting, scheduling, adherence monitoring, routing, skilling...
improvement initiatives. Participate in IT and telecom project teams, contributing to engineering documentation reviews... with knowledge management tools and IT service management (ITSM) platforms (e.g., ServiceNow, SharePoint). Familiarity with ITIL...
. Valid driver’s license and acceptable motor vehicle record. Preferred Experience in construction leadership, telecom... OSP management, or QC roles. Certifications: FOA, ETA, OSHA 10/30. Experience with customer platforms (e.g., Vetro...
. Valid driver’s license and acceptable motor vehicle record. Preferred Experience in construction leadership, telecom... OSP management, or QC roles. Certifications: FOA, ETA, OSHA 10/30. Experience with customer platforms (e.g., Vetro...
business (Telecom, SaaS, or Streaming) Financial Literacy and understanding of unit economics, including ARPU, Churn, SAC..., and Payback periods Advanced Excel skills (modeling/pivots) and experience using data visualization tools (e.g. Tableau) to turn...