and Sharepoint, with familiarity in contact center and back-office quality platforms (CXOne, Verint, etc.). Strong written...
Job Description: At Verint, we believe customer engagement is the core of every global brand. Our mission is to help... is expected to identify, drive, and sell Verint solutions and maintain effective account relationships within their assigned...
technologies required;Verint experience helpful Demonstrated experience serving as a Product Owner in an Agile environment...
analysis, data analysis, or call center operations. Hands-on experience with CallMiner (or similar platforms like Verint...
Experience working within Agile/Scrum development environments About the Team: Verint Systems Inc. is an equal opportunity... of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual...
. Prepare sites and agents for tech pilots (Five9 enhancements, AI agents, Agent Assist, WFM Verint, dashboards). Phase 1B...
, and custom workflows. Integrate Five9 with CRM systems, SSO applications, and recording solutions such as Calabrio or Verint..., SSO, Calabrio/Verint, and 2Ring systems. Strong analytical skills with experience in report building and call center...
analysis and A/B testing. Proficiency in customer engagement platforms (e.g., Genesys, Verint, NICE) and CRM systems (e.g...
, Agent Assist, WFM Verint, dashboards). Phase 1B - Pilot (Command Center Lite) Lead all pilot stage readiness, change...
pilots (Five9 enhancements, AI agents, Agent Assist, WFM Verint, dashboards). Phase 1B Pilot (Command Center Lite) Lead...