utilizing WFM systems (Verint, Blue Yonder, Legion, or others) to deliver optimal scheduling, staffing, and employee experience...
Working knowledge of Lenel, Verint, Axis, Commend, Fire systems, and/or DMP is a plus Must be able to pass a background check..., Software House, Verint training certifications highly desired but not required Training and Certifications in the...
or contractual metrics Coordinate with IT Security to create new employees in the “SSO” systems (Symbee, Amazon, Verint... Systems Act as point of contact for access/permissions issues related to WFM systems (Verint, Amazon, Symbee) Direct...
Working knowledge of Lenel, Verint, Axis, Commend, Fire systems, and/or DMP is a plus Must be able to pass a background check..., Software House, Verint training certifications highly desired but not required Training and Certifications in the...
field Working knowledge of Lenel, Verint, Axis, Commend, Fire systems, and/or DMP is a plus Must be able to pass... with Lenel, Axis, Software House, Verint training certifications highly desired but not required Training and Certifications...
CCAI, NICE CXone, Verint, Calabrio, CRMs, and process automation technologies \n What You'll Be Doing Develop...
, interactive messaging, text, etc.) related technologies: dialer, Verint, workflow tools Understanding of current OCC / CFPB...
team supports Blue Shield of California with design, development, and management of Verint, Genesys and Avaya platforms... Collaborate with business users, IT teams, and vendors to understand system requirements and business processes related to Verint...
, spreadsheets, or BI platforms. Experience owning or administering workforce management platforms (e.g., NICE, Verint, Teleopti...
analysis, data analysis, or call center operations. Hands-on experience with CallMiner (or similar platforms like Verint...