analysis and A/B testing. Proficiency in customer engagement platforms (e.g., Genesys, Verint, NICE) and CRM systems (e.g...
Pro? Qualifications What’s required High School/GED 1 – 2 years of experience utilizing a scheduling software (Verint Preferred) 1...
Pro? Qualifications What’s required High School/GED 1 – 2 years of experience utilizing a scheduling software (Verint Preferred) 1...
. Certifications and Licensure Preferred Avaya reporting and analytics training or certification, as applicable Verint quality...
Pro? Qualifications What’s required High School/GED 1 – 2 years of experience utilizing a scheduling software (Verint Preferred) 1...
Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9 or ZOOM International) Consistently...
Five9 with CRM systems, SSO applications, and recording solutions such as Calabrio or Verint. Support integration... with REST APIs, scripting, and system integrations. Knowledge of integrating Five9 with CRM, SSO, Calabrio/Verint, and 2Ring...
Pro? Qualifications What’s required High School/GED 1 – 2 years of experience utilizing a scheduling software (Verint Preferred) 1...
, Verint, Genesys) to determine staff requirements. Create, modify, and maintain forecast models that accurately predict...
Pro? Qualifications What’s required High School/GED 1 – 2 years of experience utilizing a scheduling software (Verint Preferred) 1...