tooling (e.g., Zendesk, Forethought, or equivalent platforms). Experience managing escalation frameworks at scale, including... platform (Gainsight, Salesforce, Zendesk, or similar) or deep familiarity with the customer success software market...
with ticketing platforms (ServiceNow, Jira, Zendesk, Freshdesk, or similar) Familiarity with Microsoft 365 (Outlook, Teams...
such as Microsoft 365, Google Workspace, Salesforce, Entra ID, Dynamics 365, and Zendesk. We protect our customers...
system (e.g., JIRA, ServiceNow, Zendesk) Ensure all tickets are followed up on, updated regularly, and resolved in a timely... platforms, ticketing systems, and customer relationship management tools (JIRA, ServiceNow, Zendesk) Basic troubleshooting...
with ticketing platforms (ServiceNow, Jira, Zendesk, Freshdesk, or similar) Familiarity with Microsoft 365 (Outlook, Teams...
like Zendesk, ServiceNow, or Salesforce for tracking, prioritizing, and resolving user inquiries. Proficiency in data...
to identify root causes Guide users step-by-step through solutions Use help desk and remote support tools (e.g. Zendesk... with JSON / XML Basic HTML/CSS (e.g. embedding into web interfaces) Experience with help desk platforms (e.g. Zendesk...
with support tools (e.g., Zendesk, Salesforce, Intercom) is a plus Benefits: Compensation - We offer a competitive salary...
platforms such as Salesforce, Outreach, Salesloft, Apollo, Zendesk, or similar tools, or the ability to quickly learn new...
. Experience leading IT service management and help desk operations, with familiarity using Zendesk or similar ticketing platforms...