, conferencing hardware). Ticket management:use a ticketing system (ServiceNow, Jira Service Management, Freshservice, Zendesk...
service through answering inbound calls timely and process inquires/requests from ZenDesk ticketing system. Partner closely...
Experience using Zendesk, SalesForce, ServiceCloud or similar application preferred Travel up to 1-2 times per year...
, uploading imaging and records, precertification for procedures, Zendesk requests, bump list, answering calls, and charge entry...
and activation. Monitor Zendesk and other inbound new business channels to assess and respond in a timely manner. Own multi-channel...: Salesforce and/or HubSpot (CRM), Zendesk (customer service), iWave, WealthEngine, LinkedIn Sales Navigator, Metabase/Looker...
, uploading imaging and records, precertification for procedures, Zendesk requests, bump list, answering calls, and charge entry...
, Salesforce, Zendesk etc.) Log analysis using a SEIM product (Splunk, ElasticSearch, etc) Database technologies and SQL...
, uploading imaging and records, precertification for procedures, Zendesk requests, bump list, answering calls, and charge entry...
with helpdesk ticketing systems (e.g., Zendesk, Jira Service Management). Excellent problem-solving and analytical skills...
or post-purchase tools (e.g., Zendesk, Narvar) preferred Exposure to UX research or data-driven optimization preferred...