Customer Advocate
Proficiency: Experience with CRM platforms and cloud-based tools (e.g., Zendesk, Amazon Connect). (Intermediate) Competence...
Proficiency: Experience with CRM platforms and cloud-based tools (e.g., Zendesk, Amazon Connect). (Intermediate) Competence...
: Familiarity with enterprise platforms (e.g. ServiceNow, Jira Service Desk, Zendesk, Workday, Okta...
of experience managing or leading people in some capacity ● Hands-on experience with a helpdesk platform (Gorgias, Zendesk...
% of the time Preferred Qualifications: Familiarity with enterprise platforms (e.g. ServiceNow, Jira Service Desk, Zendesk...
Support & Service Delivery Manage and resolve Tier 1 & Tier 2 support tickets through Zendesk Troubleshoot system... satisfaction and responsiveness System & Platform Management Serve as the regional owner for Zendesk, including user access...
as the primary technical support point of contact for the Zendesk Support and Guide environments for WA MASS and WA-immigrant....info, managing incoming requests, triaging issues, and ensuring timely resolution through the Zendesk tech support queue...
. Familiarity with CRM or ticketing tools (e.g., Salesforce, HubSpot, Zendesk) is a plus. Experience supporting multiple...
customer support Familiarity with ticketing systems (Zendesk, Freshdesk, Salesforce, etc.) Bilingual abilities...
, Jira Service Desk, Zendesk, Workday, Okta, etc.) is a plus You have familiarity with Linux and Windows environments...
systems (e.G., ServiceNow, FreshDesk, Zendesk). Knowledge of cybersecurity best practices and data privacy practices...