applicant tracking, HR, or case management systems such as BrassRing, SAP, Workday, SharePoint, and Zendesk to manage workflows...
: Familiarity with enterprise platforms (e.g. ServiceNow, Jira Service Desk, Zendesk, Workday, Okta...
% of the time Preferred Qualifications: Familiarity with enterprise platforms (e.g. ServiceNow, Jira Service Desk, Zendesk...
(Marketing platform) and/or Zendesk experience Experience with revenue management or Support/Customer Success organizations...
, Jira Service Desk, Zendesk, Workday, Okta, etc.) is a plus You have familiarity with Linux and Windows environments...
: CX/Support stack (Zendesk/Salesforce), analytics, contact center/telephony, and regulated data environments...
Zendesk Tickets- Review all and assign to individual Reps Communication & Working with Customers as needed Skills...
delivery. System Savvy: Familiarity with modern support stacks (Zendesk, Salesforce, etc.) and an understanding...
requests received via ZenDesk. Resolve daily and routine issues as well as exercise appropriate judgement for escalation..., ZenDesk, and Monday.com Willing to work with diverse individuals at all levels of the process (Behavior Technicians...
: Microsoft Office Suite ZenDesk Oracle JD Edwards SharePoint UiPath PowerBI Maintain and improve on historical service... Specialists. Improve ZenDesk ticket management and cross-functional processes. Support other teams when needed or as assigned...