, ServiceNow, Zendesk, or similar. Documentation Tools: Proficiency in using documentation tools and platforms (e.g., Hudu, Ninja...
and contractors. Preferred Requirements: Corrigo Experience. MCIM / Salesforce Experience. Zendesk Experience. Service...
behavior to determine root cause Ticket & Queue Management Manage Zendesk tickets, calls, and chats... for technology and their work Working knowledge of Zendesk De-escalation techniques Strong empathy for the customer and the...
To Have: Experience with Customer Service Management (CSM) platforms (ServiceNow, Zendesk, etc.) Familiarity with knowledge management...
Contribute to internal knowledge sharing and product feedback loops Operational Responsibilities Manage tickets in Zendesk... customer and the ability to tailor communication for the given audience Working knowledge of Wireshark and Zendesk Technical...
behavior to determine root cause Ticket & Queue Management Manage Zendesk tickets, calls, and chats... for technology and their work Working knowledge of Zendesk De-escalation techniques Strong empathy for the customer and the...
of management experience directing people managers Experience with CRM and CSM systems, including Salesforce, Zendesk, Atlassian...
Experience working in a ticketing or case management system (e.g., DevRev, Zendesk, Jira) with strong ownership and follow...
and repeatable processes within these LLMs is preferred Familiarity with Knowledge Base software, Zendesk preferred Excellent oral...
and interpersonal skills Experience with CRM and support tools (Zendesk, HubSpot) Problem-solving and conflict resolution abilities...