-scale enterprise applications Understanding of telephony, IVR, or callcenter platforms is a plus Familiarity with hybrid... telephony platform that powers IVR logic, call routing, agent queues, outbound dialing, reporting, and workforce optimization...
from legacy contactcenter platforms to Amazon Connect - Contribute to frontend work (React/Angular/Vue) when needed and ensure..., Terraform, or similar IaC tools - Support Amazon Connect setups including contact flows, routing profiles, and queue...
from legacy contactcenter platforms to Amazon Connect - Contribute to frontend work (React/Angular/Vue) when needed and ensure..., Terraform, or similar IaC tools - Support Amazon Connect setups including contact flows, routing profiles, and queue...
routing for voice, chat, email, and SMS contactcenter technology.Collaborate with the architecture team to design, develop... effectively in a team environment.Experience in creating contactcenter dashboards.Familiarity with Salesforce.Basic knowledge...