areas which form the backbone of the Mercury solution, namely Finance, Procurement, Service Delivery Administration..., which are managed and executed via the Mercury solution on SAP. From a day-to-day operational support perspective, the SDM...
to improve qualification, conversion, and handoff to Solution Architecture/Customer Success - Build strong relationships... with IT, Security, Platform, and Engineering stakeholders, acting as the primary technical contact during Enterprise...
. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping... or SF (as needed) Referral Instructions If you are being referred for the role, please contact that person...
a documented solution fails or Interlaced SLA is in jeopardy. - Gatekeeper for Key Contact approval process and contact...
with our product. - Overseeing, mentoring and ensuring clients satisfaction with the solution and processes. - Develop and maintain... strong relationships with customers, acting as their primary point of contact and trusted advisor. - Collaborate with cross-functional...
of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience... to ensure a positive experience - Address client concerns or issues with empathy, professionalism, and solution-oriented...
with agreed SLAs. This role blends customer-facing consulting with hands-on solution support, giving you exposure to real-world... customers get ongoing value from their EDM solution. Beyond day-to-day support, you’ll contribute to knowledge sharing...
of contact - Develop a deep understanding of the client’s business, challenges, market, and objectives - Translate client... tight deadlines - Proactive, solution-oriented, and results-driven mindset - Intermediate to advanced English proficiency...
priorities - Work in cooperation with Demand Generation to drive Lead generation from contact to close - Work in close... cooperation with the Channel team, Solution as well as Technology partner to support the scale the market entry beyond sales teams...
, and issue resolution in line with agreed SLAs. This role blendscustomer-facing consulting with hands-on solution support... responsiveness with quality and helping customers get ongoing value from their EDM solution. Beyond day-to-day support...