Managers / Assistant Directors engaging in cross service line rate- and project-based pursuits spanning transformational... consulting, managed service, co-source, joint venture and alliance business models, driving consistent pricing and commercial...
service recovery processes Learning & Development / Operations – 40% Manage the macro library within the ticketing system... across email, SMS, chat, and other platforms Respond to customer inquiries promptly while maintaining high service standards Multitask...
service by being connected, responsive and Insightful. Understand their needs and business questions to determine the right... and Macro development highly desirable Ø Good operational experience or knowledge with HR processes and systems related...
Macro Risk Central framework. Key success criteria include providing day-to-day support for trade processing, risk... of recurring incidents to improve service capabilities. Develop and utilize core tools and processes to perform daily function...