Customer Experience Executive LATAM
and escalating where necessary. Accurately tag customer interactions and resolutions in the internal system for future reference...
and escalating where necessary. Accurately tag customer interactions and resolutions in the internal system for future reference...
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customers (Certified System Integrators), technology partners, consultants, and end users in the Caribbean and Central America...
(Certified System Integrators), technology partners, consultants, and end users in the Caribbean and Central America...
customer service platforms such as Gorgias Improve post-purchase experience and operational workflows Support system cleanup...
with them a regional sales eco-system by enabling them to independently drive F5 solutions sales to their customers...
or product support role within a computer product, system solutions- related distribution business or similar environment. CORE...
to their inquiries via the ticketing system, phone or chat, diagnosing/analyzing problems, and providing workarounds to customers... like SCCM, Microsoft Windows 10-11 and Office 365 Experience in the usage of service desk ticketing system to handle incidents...
Deployment Support Ensure quality deliverables, system performance, and client satisfaction 4 Support Agile / Scrum... Ability to: Align system capabilities with business outcomes Drive process optimization through technology 6...