Company Description Kalam, a Future Group company, is a leading virtual BPO provider that offers cost-effective... interpretation, translation, and customer experience solutions. Serving over 300 global clients, Kalam helps businesses reduce costs...
or comparable experience in the IT/ITES/BPO/Professional Services industry, including experience in Talent Acquisition... environment or Sutherland Connect, delivering data - rich, omni-channel services. Our deep product and platform expertise...
, and airlines. You will handle inbound calls from customers who are already interested in our services, providing them... school diploma. Experience in customer service, travel, tourism, or BPO preferred but not mandatory. Availability to work...
of the AskGS team and GlobalServices · Identify / Develop best practices & leverage across affiliates to ensure effective..., Payment, Sourcing services by coordinating the process/interactions with whom they correspond to solve and provide a timely...
in our services, providing them with professional assistance, answering their questions, and guiding them through bookings..., or BPO (preferred but not mandatory). ✅ Availability to work onsite in Bogotá. ✅ Strong communication and problem-solving...
, hotels, and airlines. You will handle inbound calls from customers who are already interested in our services, providing... school diploma. Experience in customer service, travel, tourism, or BPO preferred but not mandatory. Availability to work...
in our services, providing them with professional assistance, answering their questions, and guiding them through bookings..., or BPO (preferred but not mandatory). ✅ Availability to work onsite in Bogotá. ✅ Strong communication and problem-solving...
policies, and supports calibration between the BPO and client teams. The QA plays a critical role in protecting user safety... based on client policies, accuracy expectations, sensitivity classifications, and internal BPO quality standards. Identify...
to Operations and Client Services. Support launch of new queues, new guidelines, or clientdriven changes. Agent Wellness... Safety, or BPO environment. Skills Strong leadership and peoplemanagement abilities. Deep understanding of content...
. Escalate emerging risks, policy gaps, or content trends to Operations and Client Services. Support launch of new queues, new... in a leadership role (Team Lead, Supervisor, SME, QA) in content moderation, Trust & Safety, or BPO environment. Skills...