of teachers, content creators and language experts to produce resources across a range of languages, including French, Italian... video calls, around the world. This role is ideal for experienced language teachers who enjoy working independently, value...
targets. Monitor calls, emails, and chats for quality, accuracy, and protocol compliance. Handle escalations and resolve... Mentorship: Guidance from international industry experts Learning & Development: Ongoing access to resources for professional...
collaborating with industry experts from around the world, leveraging your expertise, and leaving an indelible mark on a global... ticketing system, Zendesk. - Answer phone calls from U.S.based customers and vendors via an IP telephony system. - Communicate...
Join the squad of experienced software experts and pump up your skills by building off-the-wall software solutions... analysis for listings - Screening phone calls, inquiries, and requests, and handling them when appropriate - Input all client...
communication across all touchpoints. Manage a limited volume of phone calls for complex issue resolution when required. Process...: Guidance from international industry experts Learning & Development: Ongoing access to resources for professional growth...
, empathetic, and efficient communication across all touchpoints. - Manage a limited volume of phone calls for complex issue... industry experts - Learning & Development: Ongoing access to resources for professional growth - Integral Networking: Connect...
Excellence – 30% - Ensure consistent achievement of SLAs, KPIs, and CSAT targets. - Monitor calls, emails, and chats... - Direct Mentorship: Guidance from international industry experts - Learning & Development: Ongoing access to resources...
. Escalations, Calls & Documentation – 15% Identify cases requiring escalation and route them according to SOPs. Handle limited... inbound or outbound phone calls when requested by patients. Document call outcomes and escalation actions accurately. Follow...
, empathetic, and efficient communication across all touchpoints. - Manage a limited volume of phone calls for complex issue... industry experts - Learning & Development: Ongoing access to resources for professional growth - General Networking: Connect...
according to established procedures. Escalations, Calls & Documentation - 15% - Identify cases requiring escalation and route... them according to SOPs. - Handle limited inbound or outbound phone calls when requested by patients. - Document call...