Service Desk Analyst L1
+ level proficiency in both languages being a requirement. Certifications (Nice to have): CISCO CCNA ITIL Microsoft 365...
+ level proficiency in both languages being a requirement. Certifications (Nice to have): CISCO CCNA ITIL Microsoft 365...
troubleshooting process. ( i.e. Microsoft Teams, ServiceNow, Cisco WebEx , and Bomgar Remote Client). Prioritizing helpdesk tickets... with Service-Now Familiarization with Cisco WebEx Familiarization with Bomgar/ BeyondTrust Remote Support tool or industry-like...
station antennas (RFT, UPLC, ACU) – Advantage Be familiar with Cisco switches and routers (Commands, configuration, routing...
. Industry certifications such as CompTIA, Microsoft, Cisco, or equivalent. Experience supporting small to mid-sized business IT...
-related degree and/or industry certifications (Cisco, CompTIA A+, Network+, Microsoft, or equivalent) Experience supporting...
. NICE TO HAVE Experience with Zabbix, Wireshark, ServiceNow, Grafana, SolarWinds, PRTG, Cisco, Cambium cnMaestro...
, Brazil, Peru, and Paraguay. The current environment includes a legacy Cisco Unified Communications Manager (CUCM) estate.... Responsibilities: Provide day-to-day operational support of the Cisco CUCM environment, including call routing, dial plans, device...
solutions. Experience working with technology vendors such as Cohesity, Rubrik, Pure Storage, Cisco, AWS, or similar companies...
, DNS, and DHCP. Experience with Cisco or similar networking equipment. Familiarity with network monitoring tools...
. REQUIRED TECHNICAL PROFICIENCIES: · Comptia Network + · Cisco CCNA. · Cloud technologies certifications. · ITIL 4 Foundation...