and participate in Educating/Mentoring other Advanced Support engineers. - Initiate and performing changes on production systems... background (Avaya, Cisco, etc) and advance knowledge on IP phones communication 3. Strong troubleshooting and problem-solving...
's monitoring systems to maintain the availability and performance of network devices, services, and applications. Prepare reports... of the Cisco Catalyst, DNAC and ISE solutions. They should be able to generate and provide analysis using the aforesaid...
of all systems Experience working in companies, call center or BPO Cisco, firewall and routing. VPN, Data center...Run the IT team that initially installs a company's internal network and computer systems. Analyze the company...
, and omnichannel routing within Alvaria systems. Ensure proper operation of call recording, quality monitoring, and compliance... features. Integration & Optimization: Integrate Alvaria with CRM systems, ticketing tools, and workforce management...
incidents (tickets). - Communication via telephone, email, or management systems. - Management of ticketing and monitoring... systems. - Documentation and logging of tasks/history. We are focusing on candidates with: - Previous experience...
, routing, switching, VLANs, QoS, and network troubleshooting - Hands-on experience with Cisco, Meraki, Ruckus, Aruba/HP... networking equipment - Experience with firewalls (Cisco ASA, Fortinet, WatchGuard) - Strong packet analysis skills using...
Job Summary The Network Administrator is responsible for supporting all data and voice communications systems.... - Monitor Security Systems for Intrusion Prevention. - Troubleshoot issues as they relate to WAN, Wireless, and LAN...
‑on programming (e.g., python, java, c#, .NET, Node.js) - Experience building integrations across multiple systems, REST APIs... architecture - Familiarity with Salesforce Service Cloud - Contact center product knowledge of other platforms (Genesys, Cisco...
changes on production systems and proactively escalate any issues that cannot be resolved within the established timeframes... serving integral customers. 2. Telephony/CTI background (Avaya, Cisco, etc) and advance knowledge on IP phones communication...
for their Cisco telephony solutions. The role involves leading implementations and ensuring compliance with industry standards.... Candidates should have 8+ years of experience in similar positions, specializing in both on-premises and cloud telephony systems...