and key contact for a wide variety of stakeholders (business unit, digital activation, agencies, translations team, QA team...
that optimize contact center operations. This is a senior, highly technical, hands-on role focused on architecting, developing... with clients and business partners. Domain knowledge in contact center Workforce Management, IVR and routing, Performance...
resolution. Assist with Customers request assistance via many channels including, phone, email, and various web contact methods...
, Brio) Additional Information: Contact center technologies, WorkForce Manager/Management, CRM or Business Intelligence...