de llamadas atendidas dentro del tiempo estándar. TMO (Tiempo Medio de Operación): duración promedio de cada llamada. FCR (First... (habla + post-llamada). Abandon Rate: porcentaje de llamadas abandonadas. CSAT (Customer Satisfaction): nivel...
oportunidades de venta cruzada y ofrecer productos adicionales relevantes para el especialista (ej. Premium, First Class, Media360...), garantizando trazabilidad y calidad de datos. Colaborar con el equipo de Customer Care para proponer mejoras en los procesos...
su solicitud. ¡Puedes ser exactamente la persona que estamos buscando! Key Skills Business, Communication, Customer... within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive...
Customer Experience Agent (Remote) 40 hours/week | Hourly | Weekend availability is needed CustomerFirst, LLC... is hiring a Customer Experience Associate to support our general customer community through Zendesk. You'll handle high-volume...
and scale cheaper, more accessible, and customer-friendly financial solutions. Since 1961, Accion has helped build 267 financial... context and hands on experience to meet customer needs;and Practice Area Leads who are technical area experts responsible...
, and vision coverage begins on your first day Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating... on time, within budget, and in accordance with defined scope, technical specifications, and customer expectations. In addition...
marketing concept. The first can of Red Bull was sold in Austria in 1987, creating a whole new product category - Energy Drinks..., and action-oriented mindset is required to build strong customer relationships and collaborate effectively in a cross-functional...
for driving the continuous improvement of service experience indicators by conducting rigorous quality assessments of customer... on elevating the customer journey through precise feedback and process optimization. What You’ll Do In this role...
leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support... of the world's leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant...
of technical expertise First-rate customer service skills;prior help desk experience or customer-focused experience is preferred... solutions for our customers while understanding their business needs Exceed customer expectations by providing outstanding...