for our new offering. You’ll define workflows, shape customer communication standards, and lead a small team of Support Agents... while collaborating with Engineering, Product, and Customer Success. This is a hands-on role where you’ll balance leadership...
of the world's leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant... and security Apply the latest and greatest customer happiness practices Maintain deep understanding of client solutions and meet...
- Consistently achieve First Contact Resolution performance metric - Accurately document calls and cases - Aware of customer’s time... tickets to a lower level - All tickets are to be touched on a “first in first out basis”, calling the customer on a daily...
, you will be the vital link between our clients and our technical solutions, providing exceptional customer service while solving... will be highly valued. In this role you will play a key role in: Providing first and second-level technical support to clients...
, our award-winning customer support, email, and cloud-based solutions keep HostPapa at the cutting edge of the web hosting... industry and innovation by putting our customers first. As a Web Hosting Support Specialist, you'll help customers solve web...
all happen, in a adaptable, remote-first dynamic culture with travel, health, and learning benefits, among others. Being a part... millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds...
to maintain focus while working in a remote-first environment. Nice to have - 1-2 years of experience in Customer Technical... transactional model to a more customer-centric, subscription-based approach. We pay subscriptions for music, newspapers, and movies...
. - Target on-site staffing needs—electricians, technicians, installs, maintenance, ops—and pitch solutions that match client... demand. - Run market research sprints to identify new verticals (like customer support offshoring, technical trades...
philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who...-to-date, medical and scientific knowledge requested and desired by their customers. Excel at customer engagement and support medical...
About the role: The Customer Service Trainer plays a pivotal role in empowering both our internal teams and BPO... learning programs, the CS Trainer ensures our teams possess the skills and knowledge needed to exceed customer expectations...