engineering, deep industry knowledge, and a people-first mindset to design digital experiences that spark innovation and transform... software development lifecycle, from ideation and planning through development, testing, customer feedback, and iterative...
families feel supported from first contact through trial and registration Billing support is a smaller portion of the role... outcomes and support KPI reporting tied to lead response speed, trials booked, and trial to enrollment conversion Customer...
families feel supported from first contact through trial and registration Billing support is a smaller portion of the role... outcomes and support KPI reporting tied to lead response speed, trials booked, and trial to enrollment conversion Customer...
, written, and presentation skills - Strong commercial acumen with a customer-first mindset - Self-starter able to work... renewals, upsell opportunities, and delivering customer-centric solutions that increase usage, satisfaction, and long-term...
. - Analyze support activity and SR trends for the assigned accounts ensuring SLAs are met, customer satisfaction is achieved... and/or provide recommendations to close gaps. - First point of escalation for designated accounts for support process issues...
, promoting educational programs, and ensuring customer satisfaction through proactive engagement and resolution of pre-sales.... - As required, creates and delivers solutions to the customer using judgment and discretion to select the appropriate tool sets and technical...
startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first... while shaping a cohesive, customer-ready system. Successful delivery opens the opportunity to continue on other impactful projects...
leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support... of the world's leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant...
We are looking for a Director of Customer Experience to rebuild and own our customer support and retention function... from the ground up. Customer service is currently highly manual and overloaded, and we need a senior leader to design the...
, and support each other to achieve the best outcomes. Job Description What you'll be doing: - Acting as the first point... customer satisfaction;- Working to resolve high complexity issues, questions, and requests from our customers self...