. Analyze support activity and SR trends for the assigned accounts ensuring SLAs are met, customer satisfaction is achieved... and/or provide recommendations to close gaps. First point of escalation for designated accounts for support process issues...
technical complexity and a large, underserved market. Backed by top-tier investors, the company has achieved strong customer...'s success. The team is small, remote-first, and operates with high ownership, accountability, and speed. Role Overview...
great customer experiences. Join us and make an impact. 🌟 Position: Customer Support Representative Assist customers... ✅ Paid training and development ✅ Legal benefits and job stability ✅ Inclusive, people-first culture ✅ Opportunities...
supported from first contact through trial and registration Billing support is a smaller portion of the role but includes... and support KPI reporting tied to lead response speed, trials booked, and trial to enrollment conversion Customer Communication...
of each individual client's brand, values, customer avatars, and specific requirements. This knowledge will be used to create detailed... content creators to match each brand's Customer Avatar goal for each testing concept. Communicating with potential content...
based in Latin America and approximately 20 U.S.-based engineers. With some of the highest customer satisfaction scores... in the industry, GAP’s focus is customer and employee success. GAP is a woman-owned company headquartered in Austin Texas...
Support and Client Communication Act as the first point of contact for customer inquiries Respond to support requests via... WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR ENTIRE SHIFT. PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH Customer...
position. Achieve financial growth, gain share of wallet. Build key customer relationships, identifies business opportunities... and aim at getting things right first time) Maintain confidentiality, integrity, and safeguard PIPECARE trade secrets...
on client feedback measuring Net Promoter Score, Customer Satisfaction Rates and First Contact Resolution Ability to deliver... of days in office will be confirmed by your hiring manager. Qualifications Customer service experience required Prior...
, and General Catalyst Customer Value Fund. This isn't just about the numbers;it's a testament to the trust our investors... our test automation strategy, collaborating closely with developers, and championing a quality-first culture. Your work...