needed. Understanding of ITIL processes — incidents, service requests, and change management. B.E/B.Tech/M.Tech/M.Sc. in Computer Science... customer-service focus. Ability to work in a high-pressure, highly flexible environment against both short- and long-term...
for participant calls and team meetings Must possess outstanding customer service and excellent communication skills including phone...
for participant calls and team meetings Must possess outstanding customer service and excellent communication skills including phone...
application health monitoring, service management, server maintenance, and environment support. Identify, troubleshoot... while maintaining service level agreements (SLAs). Provide Level 2 and Level 3 support for application, infrastructure, database...
in driving customer success, service excellence, and technical relationship management across enterprise customer environments... with Engineering, Support, Product, and cross-functional teams to ensure successful service delivery and customer outcomes. The...