policies, and supports calibration between the BPO and client teams. The QA plays a critical role in protecting user safety..., maintaining policy integrity, and enhancing moderator performance in a highrisk, highvisibility environment. Key Responsibilities...
, performance gaps. Conduct crosstraining sessions during expansions or transitions. Ensure all training content is engaging... knowledge gaps via QA reports and partner with TLs to drive targeted learning plans. Maintain training performance dashboards...
within a U.S.based BPO environment. This role oversees workforce management, quality, performance, agent wellness, and client... Oversee QA performance and maintain tight calibration between BPO and client QA. Analyze quality trends, root causes...
for the Colombian BPO market. This role blends creativity, analytics, and leadership, driving high-impact strategies... marketing strategy for bilingual and high-volume BPO roles. Develop creative, non-traditional campaigns for talent attraction...
About Us Holafly is a high-growth scale-up revolutionizing how businesses and travellers connect to the internet... customer support processes. Build trust-based relationships with customers to foster loyalty and engagement. Manage high...
and use of good judgment, high analytical skills, organizational skills, and time-management skills Performance: Setting... communication skills (Written and Oral) High School Diploma, GED, or equivalent required Can follow directions as established...
The Role: We’re looking for a Talent Success Specialist to own the long-term performance, satisfaction, and retention... VAs through recurring 1:1s Monitor satisfaction, professionalism, schedule compliance, and communication Catch performance...