) with a focus on first-touch resolution and customer satisfaction. Drives continuous improvement initiatives by identifying... junior team members, fostering a culture of learning and technical upskilling to expand first-touch resolution capabilities...
About the Job The Business Analyst at IntouchCX plays a critical role in transforming operational and client data into actionable insights that drive decision-making across Operations, Quality, Training, and Client-facing teams. This ro...
performance and development trackers, - Intraday 2.0, etc. Conduct individual touch bases with each direct report to review...
, and optimization practices - Strong knowledge of digital channels and multi-touch engagement - Comfortable using data dashboards...
Identify pain points and shape the product - Support users through complex questions and edge cases - Own high-touch...
requirements, we’d love to start a conversation with you. Simply fill out the application form, and we’ll be in touch to schedule...
and onboarding of employees, i.e. staying in touch with them, answering their questions, sending them relevant material...
About Convatec Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical...
and onboarding of employees, i.e. staying in touch with them, answering their questions, sending them relevant material...
terminals, POS equipment, registers, touch screens, and scanners is a plus. â—Ź Excellent listening, written, and verbal...