division into a world-class customer service organization. **Specific Responsibilities**: - Accountable for the daily... to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get...
and SLA (Service Level Agreement) are met as well as contributing to the GTLD Operations continuous improvement... - Bachelor’s degree required. Minimum of 3 years of relevant HR or customer/shared service experience. - Fluent in English...
, stayed lean, and secured our place as a leader in the industry. If you have excellent English communication skills... product and service lines - With experience in the field of AI / ML that goes beyond consumer level and into the core...
, you will be directly accountable for the P&L;of your service lines, driving long-term profitability, structural excellence... service goals. - Metric Focused: Deliver dashboard-quality KPI reporting, enforce existing SOPs, and apply corrective actions...
. - Knowledge of continuous improvement methodologies (e.g., Lean, Six Sigma). - Ability to analyze trends and recommend data...-driven process enhancements. - Experience collaborating with shared service centers or outsourced providers...
improvements and adoption - Implements established process improvement methods (Lean Six Sigma) to identify bottlenecks and choke... teams in areas related to sales support and customer service. - Advanced level of English (C1) Equinix is an equal...
interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring... impacting project. - Ensure a quality implementation and transition to service with the appropriate client service team...
Appointment Setter / Customer Service Representative (CSR) Location: Bogotá, Colombia (on-site or remote depending... on business needs) Contract Type: Permanent contract directly with Lean Solutions Salary: $3,200,000 COP Schedule: Full-time...
ethic. - Possess a sense of urgency and a customer service focus. - Resourceful in gathering key information... and efficiencies (i.e., Lean Six Sigma) - Knowledge in Microsoft software such as Outlook, Word, Excel, and PowerPoint **Corporate...
interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring... impacting project. - Ensure a quality implementation and transition to service with the appropriate client service team...