-oriented approach with sound judgment in high-pressure situations. Nice to have: Experience handling legal claims..., escalations. Background in EdTech, SaaS, or education environments. Familiarity with CRM tools, ticketing systems, and internal...
is required. Nice to Have: Familiarity with ticketing systems (e.g., Zendesk, Jira, ServiceNow). Basic understanding of cloud... platforms, file-sharing systems, UI Support of SaaS platform offerings. Interest in developing skills in APIs, JSON...
. Systems & Analytics: Operate HubSpot/Click Dimensions with Dynamics CRM;maintain campaign/source tracking. Build weekly... Number, Social Insurance Number, or the country's equivalent), is required before onboarding. Nice-to-Have Qualifications...
documentation, including integration guides, tutorials, and knowledge base articles. Nice to have Bachelor's degree... in Computer Science, Systems Engineering, Software Engineering, or a related technical field. Experience working in a fast-paced...
proficiency in Figma (mandatory): Components & variants Contribution to and management of Design Systems Figma libraries... design workflows. Solid visual design skills: Typography Layout & spacing systems Color theory Visual hierarchy...
. Systems & Analytics: Operate HubSpot/Click Dimensions with Dynamics CRM;maintain campaign/source tracking. Build weekly... Number, Social Insurance Number, or the country's equivalent), is required before onboarding. Nice-to-Have Qualifications...
service to create efficient systems that drive measurable results. Our approach is grounded in technology, operational... excellence, and continuous improvement. We build systems and processes that help clients scale and operate more effectively...
, NICE, Verint). Experience with ticketing systems and change management workflows. Ability to read and interpret call flow...-on experience with contact center platforms (e.g., NICE, Genesys, Avaya, Twilio). Experience managing IVR configurations, ACD call...
, today. About the Role We are seeking a Software Engineer with deep expertise in Fraud and Risk Management systems, specifically... strategy. Responsibilities: Architect and deploy high-throughput, low-latency fraud detection systems that protect...
and operational efforts - someone who's not just task-oriented, but also brings ideas, systems, and strategies to help us grow... - keeping leads, clients, and operations running smoothly. You'll help maintain our systems, support project coordination...