, including case routing, omni‑channel, knowledge management, and service analytics. - Proficiency in Salesforce configuration... management, or partner relationship management). - Experience implementing Service Cloud capabilities such as omni‑channel...
implementation of architectural changes to the Sutherland Connect platform. The platform currently includes Genesys Omni-Channel... Omni-Channel solutions. Strong knowledge of SIP from the carrier level;strong knowledge of Oracle (Acme Packet) and Avaya...
assets for social, web, and other digital placements. - Support omni‑channel creative campaigns — ensuring designs are fit...
Sales & Profit Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience... routines on sales floor Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools...
design tools, to produce and deliver assets for social, web, and other digital placements. - Support omni‑channel creative...
Cloud (Cases, Omni-Channel, Knowledge, Lightning Experience, etc.). - Perform functional, regression, integration, and end...
for paid media and excel in creating, researching, and implementing omni-channel paid media strategies across platforms...
Cloud (Cases, Omni-Channel, Knowledge, Lightning Experience, etc.). - Perform functional, regression, integration, and end...
are consistent, personalized, and strategically timed to optimize engagement and response rates Omni-Channel Engagement: utilize... an omni-channel approach to map and analyze customers adoption in alignment with customer journey and across multiple...
includes, includes Genesys Omni-Channel solutions such as SIP Server, Genesys Routing, Inbound Voice, Genesys Outbound, Genesys... Omni-Channel solutions such as SIP Server, Genesys Routing, Inbound Voice, Genesys OBS, Genesys Email, Genesys Chat...