Customer Support Agent (Colombia)
with proper documentation - Maintain accurate records of customer interactions in our support tools - Identify common issues...
with proper documentation - Maintain accurate records of customer interactions in our support tools - Identify common issues...
services. - Ensure proper API documentation and versioning. - Perform debugging and troubleshooting. Requirements - 5...
and launches initiatives to have it on track. - Account planning: guides LCTs towards proper segmentation, customer targeting...
;proactively recommend updates to existing agreements or policies. - Maintain version control and proper documentation...
, and proper account management according to the GL Customer Account. To properly monitor the portfolio including document types... to allow for proper follow-up. - Submit Customer Statements status periodically (as needed). - Work on various departmental...
/Agile development process.* Familiar with version control tools such as GIT and proper branching techniques. ## What we can...
delivery and identifying next steps - Ensures proper usage of knowledge management and case management systems to effectively...
. Some of the responsibilities of this are as follows: - Coordinate with the proper teams to configure the software for both Fund...
as needed. This position exercises great attention to detail and ensures all steps of the system billing process are followed in the proper.... - Edits billing-related information, updates customer's invoicing, and ensures proper support documentation is included...
reports to Heads and key stakeholders, offering insights into timeline adherence and project progress. - Ensure proper... analysis, - Actively participates in the quality management of on-time project delivery. - Ensure proper use and management...