Customer Contact Management Senior Analyst (English and French speakers) (Bogotá)
and analytical skills (advantageous). - Hands‑on experience of Salesforce Service Cloud (essential) & SAP in S4 Hana preferably...
and analytical skills (advantageous). - Hands‑on experience of Salesforce Service Cloud (essential) & SAP in S4 Hana preferably...
, Salesforce, or Assembled is preferred. Education and Experience: - Minimum 2 years of experience in a BPO environment...
level of English. Will be a plus - Automation (Selenium, Playwrite), Salesforce testing experience Responsibilities... - Perform Manual testing of the Salesforce App;- Participating in project planning and requirements analysis;- Write test...
proficiency in WFM tools (e.g., Five9, NICE, Verint, or similar). Familiarity with Salesforce for customer interaction...
best practices - Experience in Microsoft programs like Word, Outlook and PowerPoint - Experience working with Salesforce...
., Salesforce, Shopify, HubSpot) - Experience speaking to business-level metrics such as LTV:CAC, MER, etc. - Campaign leadership...
, Finance, or a related field. - Experience with ERP and billing systems;NetSuite and Salesforce experience...
. - Familiarity with CRM and customer success tools such as Salesforce, HubSpot, or Zendesk. - Based in the Americas with significant...
, and coachable - CRM experience (Salesforce, Zendesk) - Proficient in Google Suite and Excel What We Offer: - A fixed base rate...
-oriented. Responsibilities include customer support, managing interactions via Salesforce, and hosting training sessions. The...