security and command center technologies support public safety agencies and enterprises alike, enabling the coordination...-to-end project implementation, leveraging a wide range of technologies. This includes P25, Tetra, and DMR radio solutions...
to drive service excellence and continuous improvement. Responsibilities include ensuring consistent service delivery... that elevates service quality, expands automation, and scales digital capabilities. Serve as the OTC SME across key programs...
and manage cases in the Service Cloud ticket system - Perform problem analysis and isolate problems of mÃnimal to moderate... if required, while remaining the primary contact for customer - Resolve incidents in a timely manner as per established (SLA) Service Level...
mindset;- Continuous learning mindset and adaptability to new technologies and procedures;- Upper-Intermediate English... level. **Nice to haves** - Previous experience in customer service or technical support is a plus;- Salesforce Cloud...
required - Strong experience in working with both open-source and commercial message queuing technologies **(Kafka, JMS, Azure Service Bus, Amazon... Simple queuing Service),** stream data integration technologies such as** Apache Nifi, Apache Beam, Apache Kafka Streams...
live stream and video issues on web and apps, identify new technologies and tools to support and improve operations. The... issues. Ensures service levels are met. - Works with vendors to ensure operational objectives are being met. Works...
security and command center technologies support public safety agencies and enterprises alike, enabling the coordination...-to-end project implementation, leveraging a wide range of technologies. This includes P25, Tetra, and DMR radio solutions...
technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions...—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate...
extensive experience and knowledge of IT security principles, techniques, and technologies and be able to build, install... and implement/instrument a cloud security profile, including: - Service infrastructure and platform security planning requirements...
technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions...—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate...