, and operations teams to ensure integrity. Mentor and guide surveillance staff provide training, schedule shifts, review performance... capable of mentoring staff, managing shifts, and handling high-pressure situations calmly and professionally. Flexibility...
. Manages the staff operations and administration for the GBS program, including optimizing shift schedules, according to GBS... and procedures being supported by assigned GBS teams. Participates as required in the recruitment of the new GBS staff on behalf...
/process improvements. Review and conduct staff appraisals and one to one meeting timely in line with the 3+1 Initiative... Assist supervisor and key staff with goal setting and monitoring development. Map and understand department process flow...
Management, and Resource Unit partners) Participate in calibration sessions/call listening sessions with Quality staff, Delivery...
Integrity and Ethical standards across the staff and the accounts in scope. Provide governance to operations management team...
. We are expanding through a growing reputation for excellence and client experience. We're adding new staff, raising expectations...
, and administrative staff to ensure seamless operations. Ideal Profile: The ideal candidate will possess a blend of technical expertise...
and foster strong relationships with technical and non-technical staff at client institutions. Identify and act...
and foster strong relationships with technical and non-technical staff at client institutions. Identify and act...
of senior staff as needed. What Makes You a Perfect Fit: Highly organized, detail-oriented, and proactive...