Head of Customer Experience (Colombia)
beyond a traditional, reactive Customer Experience model and build a system-driven, scalable, and data-powered User Experience...
beyond a traditional, reactive Customer Experience model and build a system-driven, scalable, and data-powered User Experience...
Developer, you will help us create, improve, maintain and strengthen our back office system, in order to support our vision...
in the internal system. - Communicate with clients regularly and provide timely updates. - Review case status consistently... for appointments. - Update and maintain case records in the internal system with accuracy. - Translate during client meetings when...
with cloud platforms (AWS, Azure, Oracle) Understanding of SDLC, security platforms, and large-scale system architecture...
and other database system sustaining activities, as required. - Proficiency in scripting languages and / or automation techniques...
meetings booked. - Healthy, trackable pipeline with clear next steps. - Closed revenue and repeatable outbound system....
, integration, and system testing phases. Log and manage defects using Jira, ensuring timely follow-up and retesting. Support...
, management, or a B/F system as they relate to the maintenance activities of Commercial and Small Business clients (i.e., pricing... events (e.g., system interruptions) which may require overtime. Works in a constantly changing environment. Role requires...
and improving NOI by maintaining productivity standards - Process all CIP enrollment applications via the Marsh RMIS system...
.- Research, arquitectura de información, design system, accesibilidad (WCAG 2.1 AA), prototipos, validación con usuarios, handoff...