involves troubleshooting hardware, software, or SaaS issues, resolving tickets, and escalating complex cases to higher-tier..., and chats through platforms like Zendesk, Freshdesk, Jira Service Desk, or ServiceNow. Diagnose and resolve Level 1/Level 2...
What success looks like in this role: Provides Tier1 and Tier 2 support. • Troubleshoots and resolves complex...
ownership at a Tier1 carrier or service provider. 8+ years of relevant experience and 3+ years of experience managing teams...
for selling to end-users directly and through channels (tier1 and 2), leveraging all routes to market. You will sell our market...