Tier 1 – Frontline Operations ( Soporte Técnico y Atención al Cliente – UC Tier 1 ) Responsabilidades... Cloudflare y One Drive . Diagnóstico de problemas en Windows 11 (inicio de sesión, rendimiento, hardware, configuración...
ResponsibilitiesIT Support & Service Delivery - Provide **Tier 2 / Tier 3 support** for Windows and macOS environments - Troubleshoot... hardware, software, and network issues across multiple client environments - Handle escalated tickets from Tier 1 support...
- Provide Tier 2 / Tier 3 support for Windows and macOS environments - Troubleshoot hardware, software, and network issues... across multiple client environments - Handle escalated tickets from Tier 1 support with strong documentation and root-cause analysis...
to Tier II agents or as per Tier I lead´s instructions. Qualifications Essential Knowledge, Skills, and Qualifications... Proficiency in Microsoft Office 365 (Outlook, Excel, Word) and Microsoft Windows 11. Expertise in cloud-based storage systems...