at our expanding Bogotá development hub, where you'll help shape Airport Management and Airline Disruption Solutions. In this position..., consulting or escalating to management when required. Oversee budgets, resource allocation, and team development;support...
, Colombia, Bogota Summary of the Role The Business Analyst in the Navitaire Government Security product management group... including data collection and configuration management Provide onsite support during go-live, when required Daily triage...
engineering services and significant experience in service delivery, incident, problem management and continuous improvement...) Experience building and managing Openshift/K8s clusters Experience with build configuration management (e.g. Chef, Puppet...
and elevating the travel experience. You should be proficient in test strategy, test expertise, test automation, defect management... improvement. Defect management Open defects for software or documentation, assign relevant level of severity based on the...
, ITOM, and ITAM modules, including Incident, Problem, and Change management workflows. Implement and optimize SLAs, service.... Proficiency in setting up ServiceNow chat, dashboards, and license management configurations. Understanding of ITIL frameworks...
, confidentiality & performance. Execute management & support personnel escalations in the event of any performance degradation... issues. Initiate incident management, triage and personnel escalation efforts for any production issues. Work diligently...
teams. You will be accountable for ensuring timely escalations and involvement, as MTTR is critical for Service Management... experience). 5+ years of experience in IT incident management within high-availability, mission-critical environments...
software development life cycle including coding standards, code reviews, source control management, build processes, testing..., join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe...
to architecture, capacity planning, and change management to support platform standardization and cloud migration. About the ideal..., with a focus on production operations and platform management. 4+ years in cloud migration and administration. 5+ years leading...
user requirements and design technical solutions, ensuring feasibility and proposing options to Product Management or users... workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers...