About Us At Remote Talent LATAM, we connect top Latin American talent with leading U.S. marketing agencies. We guide... projects (schools, healthcare, DCAM). Proficiency in project management software (Procore, PlanSwift, Bluebeam, Smartsheet...
engineering services and significant experience in service delivery, incident, problem management and continuous improvement...) Experience building and managing Openshift/K8s clusters Experience with build configuration management (e.g. Chef, Puppet...
, ITOM, and ITAM modules, including Incident, Problem, and Change management workflows. Implement and optimize SLAs, service.... Proficiency in setting up ServiceNow chat, dashboards, and license management configurations. Understanding of ITIL frameworks...
and elevating the travel experience. You should be proficient in test strategy, test expertise, test automation, defect management... improvement. Defect management Open defects for software or documentation, assign relevant level of severity based on the...
to mobility reservations, including booking, ticketing, and travel record management. Maintain and share functional knowledge... to maintain service quality. Stakeholder Engagement Interface with Product Management, Development, Implementation...
teams. You will be accountable for ensuring timely escalations and involvement, as MTTR is critical for Service Management... experience). 5+ years of experience in IT incident management within high-availability, mission-critical environments...
to architecture, capacity planning, and change management to support platform standardization and cloud migration. About the ideal..., with a focus on production operations and platform management. 4+ years in cloud migration and administration. 5+ years leading...
) Experience designing and writing tests on different testing framework. Experience in using Software Project Management tools... that allow you to develop and grow. Enter a diverse and inclusive workplace, join one of the world’s top travel technology...
at our expanding Bogotá development hub, where you'll help shape Airport Management and Airline Disruption Solutions. In this position..., consulting or escalating to management when required. Oversee budgets, resource allocation, and team development;support...
, confidentiality & performance. Execute management & support personnel escalations in the event of any performance degradation... issues. Initiate incident management, triage and personnel escalation efforts for any production issues. Work diligently...