, ITOM, and ITAM modules, including Incident, Problem, and Change management workflows. Implement and optimize SLAs, service.... Proficiency in setting up ServiceNow chat, dashboards, and license management configurations. Understanding of ITIL frameworks...
teams. You will be accountable for ensuring timely escalations and involvement, as MTTR is critical for Service Management... experience). 5+ years of experience in IT incident management within high-availability, mission-critical environments...
to Product Management and/or users for validation. Develop software according to company standards. Model, design... and grow. Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role...
Excellent problem-solving skills and ability to work in abstract situations. Understanding of capacity management concepts... training that allow you to develop and grow. Enter a diverse and inclusive workplace, join one of the world’s top travel...
software development life cycle including coding standards, code reviews, source control management, build processes, testing..., join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe...
test automation frameworks and contribute to their improvement. Defect Management Open defects for software.../soft skills training. A diverse, inclusive workplace at one of the world’s top travel technology companies. Application...
comprehensive solutions for airports, focusing on schedule, flight, and airport resource management. Our solutions facilitate... efficient schedule management for both summer and winter seasons, ensuring seamless operation of all flight activities...
, confidentiality & performance. Execute management & support personnel escalations in the event of any performance degradation... issues. Initiate incident management, triage and personnel escalation efforts for any production issues. Work diligently...
. You will also have the opportunity to develop support system management processes specific to customer requirements, ensuring that we provide... intricacies of automating complex processes, drive essential systems, or ensure top-notch delivery to our customers, there...
. You will also have the opportunity to develop support system management processes specific to customer requirements, ensuring that we provide... intricacies of automating complex processes, drive essential systems, or ensure top-notch delivery to our customers, there...