The HR Contact Center Specialist II will play a vital role in supporting managers of employees by resolving complex pay issues, answering benefit inquiries, and providing leave administration support. This role will also assist managers wit...
The Operations Consultant role focuses on enhancing the effectiveness and efficiency of HR analyst and vendor agent teams within a dynamic contact center environment. This professional is tasked with designing and delivering comprehensive t...
The Operations Leader is responsible for managing a team of 1012 HR analysts, including a senior analyst and a content lead, with a mission to provide exemplary customer service while fostering a culture of continuous improvement and innova...
Job Description The scope of work includes working with Regional Sales Operations, Legal, Finance, and other internal teams to execute the order lifecycle process order processing, sales contract management and provisioning to meet company...
and shifting schedules based on customer demand and/or group manpower shortages Availability to work on holidays Previous...
and on time. Managing ROTA scheduling, and resources, (including manpower and queue), to ensure optimal productivity. Addressing...