Contact Center Manager
met which includes setting weekly/monthly/annual KPI's, all agent metrics, and tracking individual progress towards company goals - Lead...
met which includes setting weekly/monthly/annual KPI's, all agent metrics, and tracking individual progress towards company goals - Lead...
department performance against site metrics such as equipment availability and calibrations compliance, while enhancing personnel...
on outstanding items. - Maintains and when possible exceeds metrics and goals. - Takes initiative in identifying processes.... - Assist the management team and other colleagues as needed. - Works towards and maintains agreed metrics and goals...
data and metrics to identify trends, opportunities, and areas that need improvement. Use data to inform decision-making...
members - Designs, implements, and monitors key performance indicators and metrics - Leads various ad-hoc analyses - Drives...
;Develop metrics reports for leadership consumption. - Create and maintain cloud-specific documentation in the DHS Confluence...
deadlines effectively to ensure metrics are being accomplished. 14. Continuous improvement of processes and Lean Six Sigma...
related to commission accrued and cash expenses - Enhance and manage financial models used to forecast topline metrics...
operating procedures (SOP) and SLA. - Follow established SOPs, and invent and simplify when needed. - Meets business metrics... metrics to assess performance drivers and identify insights...
performance metrics, monthly project status reporting and quarterly resource planning review. Also define, prioritize, allocate...