Process And Data Engineer
to Financial Senior Leadership Team (FSLT) about Process metrics and Services Level Agreements, for all work streams (ATR, STS, OTC...
to Financial Senior Leadership Team (FSLT) about Process metrics and Services Level Agreements, for all work streams (ATR, STS, OTC...
's metrics. Responsible for performing Quality evaluations per agent. (5 calls/accounts per agent per month). Support and help...
, and track and report progress on them. Define and implement QoS and SLA metrics for platforms and services that you will own...
metrics including determining relevant statistical data to measure. Skills and Experience: General Requirements Bachelor...
gathers and reports on the department's processing metrics including determining relevant statistical data to measure...
. - Creates and interprets metrics that measure support success and service performance. - Has the ability to write simple...
on this, develop a strategy to achieve the account's metrics. Responsible for performing Quality evaluations per agent. (5 calls...
monthly Aid analysis by using metrics to evaluate proposed business decisions Appropriately assess risk when business...
Dive Deeps and analysis in regards to operational issues or metrics not on target to understand root causes to propose...
to define, refine and uphold PV's Customer experience, Quality bar and metrics. DigiFlex Operations Team plays an essential... operations, team productivity, customer experience and workforce metrics 3. Manage planning and deliverables for multiple...