Customer Care Supervisor - Call Center
to changing business conditions. - Monitors compliance and personnel performance metrics. Ensures data for reporting is accurate...
to changing business conditions. - Monitors compliance and personnel performance metrics. Ensures data for reporting is accurate...
strategy deployment and establish and refine metrics in the areas of customer, finance, people and quality to measure success...
with a matrix to QA Operations & Metrics Leader. This is a senior-level position responsible for overseeing and managing the QA... Enablement efforts. **Stakeholder Management. ** - Support follows the sun delivery around operations, metrics reporting...
met which includes setting weekly/monthly/annual KPI's, all agent metrics, and tracking individual progress towards company goals - Lead...
department performance against site metrics such as equipment availability and calibrations compliance, while enhancing personnel...
on outstanding items. - Maintains and when possible exceeds metrics and goals. - Takes initiative in identifying processes.... - Assist the management team and other colleagues as needed. - Works towards and maintains agreed metrics and goals...
data and metrics to identify trends, opportunities, and areas that need improvement. Use data to inform decision-making...
members - Designs, implements, and monitors key performance indicators and metrics - Leads various ad-hoc analyses - Drives...
;Develop metrics reports for leadership consumption. - Create and maintain cloud-specific documentation in the DHS Confluence...
deadlines effectively to ensure metrics are being accomplished. 14. Continuous improvement of processes and Lean Six Sigma...